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If you have difficulties in resolving a dispute with your electric, gas, telephone, cable television or water utility service provider, PSC staff is available to assist you. Click on the "Utility Complaints & Inquiries" link above
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In The Spotlight View All PSC Press Releases ]
Case 13-W-0295 - United Water, Inc. Rate Case Proceeding on Motion of the Commission as to the Rates, Charges, Rules and Regulations of United Water New York Inc. for Water Service.
Public Statement Hearings to be held on April 23, 2014 and April 24, 2014
Case 13-T-0292: Application of West Point Partners, LLC for a Certificate of Environmental Compatibility and Public Need Pursuant to Article VII for Authority to Construct and Operate a 345 kV Transmission Line known as the West Point Project
Public Statement Hearings to be held on April 23, 2014 and April 30, 2014
Retail Access Proceeding
PSC is seeking public comments on competition and the retail energy market.
What You Should Know Before Choosing An Energy Supplier
You have a choice of who supplies the energy that you consume, either your utility or an Energy Services Company (ESCO).
On-Bill Recovery Financing Program
A new option for financing the improvements that make your home more energy efficient and comfortable.
VERIZON CUSTOMERS CAN SIGN UP FOR NEW PROTECTIONS
The NYS PSC has directed Verizon, the state's largest provider of land line telephone service, to focus its repair and maintenance on customers in need of protection
Residential Consumer Protections
Plain language description of consumer protections regarding electric and natural gas utility service
Consumer Protections for Businesses
Rules and regulations regarding consumer protections for electric and natural gas utility service
Energy Efficiency Portfolio Standard (EEPS)
The Energy Efficiency Portfolio Standard (EEPS) is a New York State initiative to reduce energy consumption and enhance energy efficiency programs. The target goal is to reduce energy usage in New York State by 15% by the year 2015.
Consumer Guide to Telephone Service
Comparison guide to help consumers make informed decisions when choosing among the various types of telecommunications service providers, such as traditional telephone service, wireless, cable and Internet.
Announcement:

To help ensure your health and safety in the event of a storm or other event that disrupts your utility service, you should take precautionary steps, both before and during an outage.

Click here for a copy of our Utility Service Interruptions Brochure.

For Additional Information

Your utilities are good sources of additional information such as: