Your Rights & Consumer Protections
Customers of electric, natural gas, telephone, water, and cable TV service have rights, protections, and responsibilites.
The New York State Public Service Commission (Commission) expands consumer protections concerning the marketing of competitive energy services companies' (ESCOs) service offerings. For more information regarding these marketing standards for ESCOs, you can click here.
Listed below are the New York State Consolidated Laws for each of the utility services.