OCS
PSC Complaint Handling
The Public Service Commission is responsible for the intake and resolution of consumer complaints involving New York's utilities (energy, telephone, cable and water) and competitive energy service companies operating in New York State.
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To file a complaint with the PSC, click here
For statistics on complaint activity and utility resolution, visit our Complaint Statistics Page and the ESCO Complaint Rate Scorecard
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The complaint process involves three levels of investigation: the initial complaint, informal hearing or review, and an appeal to the Commission. For more information about the complaint process, please review our brochure Guide to Complaint Handling
