Welcome to the AskPSC Senior Center

Project 2015: State Agencies Prepare for the Impact of an Aging New York

In February, 2002, State Agencies were asked to consider and prepare for the significant demographic changes that will take place in New York State by the year 2015. New York anticipates an increased older population as the "Baby Boomer" generation becomes age 65 or older as well as an increased number of non-English speaking residents. These increasing populations will place demands on New York State, its goverment and its resources.As part of "Project 2015," thirty-six state agencies, led by the NYS Office for the Aging, reviewed their major programs, policies and procedures to assess the impacts of an increasingly older and more diverse population. The PSC joined these agencies in developing strategies and action steps to meet the challenges and opportunities presented by the changing face of New York State.

For more information on this initiative, visit the NYS Office for the Aging's Project 2015 webpage.

Government Agencies

Agency	Telephone Number	Website
NYS Public Service Commission	HELPLINE (complaints/inquiries on service or billing): 1-800-342-3377 Consumer Information: 1-888-AskPSC1 (1-888-275-7721) HOTLINE (electric or gas shutoffs): 1-800-342-3355	www.AskPSC.com
NYS Attorney General	Consumer Helpline: 1-800-771-7755	www.oag.state.ny.us
NYS Consumer Protection Board	Consumer Hotline 1-800-NYS-1220 (1-800-697-1220) "Do Not Call Registry": 1-86-NO-CALL-NY (1-866-622-5569)	www.consumer.state.ny.us
NYS Dept. of Family Assitance/Officeof Temporary & Disability Assistance (formerly Dept of Social Services)	For information on food stamps, Home Energy Assistance Program, etc: 1-800-342-3009	www.dfa.state.ny.us
NYS Energy Research & Development Authority	1-866-Help4NY (1-866-435-7469)	www.GetEnergySmart.org
NYS Office for the Aging	Hotline: 1-800-342-9871	www.aging.state.ny.us
Federal Communications Commission	1-888-225-5322	www.fcc.gov/ccb
NYS County Office for the Aging	Consult your phone book under Government Listing or visit the NYS Office for the Aging web site for a list of county offices	www.aging.state.ny.us/links
County Social Services	Consult your phone book under Government Listing, County Offices, Social Services Deptment

Utility Customer Service 

Utility*	Telephone Number	Web Address
Central Hudson Gas & Electric	1-877-444-2442	www.chenergygroup.com
Consolidated Edison	1-800-609-4488	www.coned.com
Corning Natural Gas Corp	1-607-936-3755	www.corninggas.com
KeySpan Energy	New York City: 716-643-4050 Long Island: 1-800-490-0025	www.keyspanenergy.com
National Fuel Gas	1-800-365-3234	www.natfuel.com
New York State Electric & Gas	1-800-572-1111	www.nyseg.com
Niagara Mohawk A National Grid Company	1-800-642-4272	www.niagaramohawk.com
Orange and Rockland	1-877-434-4100	www.oru.com
Rochester Gas & Electric	1-888-253-8888	www.rge.com
St. Lawrence Gas Company	1-315-769-3516	www.stlawrencegas.com

* - Check your local telephone book for telecommunication companies' customer service numbers.

PSC Publications for Seniors

Click on the links below to view or print copies of PSC publications of special interest to seniors.

PSC Programs & Protections for Senior Citizens
Handbook for Utility Consumers With Disabilities
A Consumer Guide to Utility Service Tips, Assistance Programs and Protections
PSC Guide to Cramming
PSC Guide to Slamming