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| Q: Do I have to choose a new gas supplier? |
| A: No. However, you may wish to compare prices and services offered by ESCOs. Your gas supplier will continue to provide your gas if you prefer not to change suppliers. |
| Q: Who do I call if I smell a gas odor? |
| A: Your gas supplier will still be responsible for the safety and maintenance of the system. You will continue to report any possible safety problems and noticeable odors or gas leaks to your gas supplier. |
| Q: Is there a chance my gas supply will be interrupted when I switch companies? |
| A: No. There will be no interruption of service if you switch to an ESCO, or from one ESCO to another. |
| Q: How will I be billed for service? |
| A: If you choose an ESCO, you may receive two bills - one bill from the ESCO for the gas commodity, and one from your gas supplier for gas delivery services and maintenance of the system. |
| Q: Who will read and maintain the meters at my business? |
| A: You gas supplier will continue for now to be responsible for reading and maintaining meters. |
| Q: Can I switch companies more than once? |
| A: Yes. However, you should consider the terms and conditions of the ESCO's gas supply contract before you decide to switch. |
| Q: Can an ESCO shut off my gas? |
| A: No. The control of your gas service remains with your gas supplier. As the provider of last resort, your gas supplier will ensure your gas will continue to flow. |
| Q: What if I have a complaint with my gas supplier? |
| A: The Public Service Commission requires all ESCOs to offer convenient complaint handling procedures and clear information on switching. If you are not satisfied, you may still contact the Public Service Commission to register your complaint. The Commission will track complaints against ESCOs, and it may take action against companies with high complaint levels. If you are unable to resolve a complaint against your ESCO, call: 1-877-661-9223. |
| Q: What if my service gets switched without me asking? |
| A: Regulations are in place to prevent this from occurring. When an ESCO asks your gas supplier to make a switch in service, your gas supplier is required to notify you five days before they would make any switch, so that you have time to respond. |