The New York State Public Service Commission today announced it will conduct a full and complete investigation into the unauthroized access to customer data announced today by New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E), subsidiaries of Iberdrola USA.

The companies said that there is no evidence that any customer data has actually been misused, or that there was any malicious intent.  NYSEG and RG&E have consulted with law enforcement and engaged computer forensics experts.  The companies have begun sending precautionary notifications to customers advising them of unauthorized access to customer data.  The customer records contain Social Security numbers, dates of birth and, in some cases, financial instituion account numbers. 

More information is available for NYSEG and RG&E customers at nyseg.com.  The companies have also set up a help line to assist customers.  The help line numbers are 1.877.736.4495 (toll-free) and 1.479.573.7373 (for international callers).  The help line will be staffed from 9 a.m. to 9 p.m., Monday through Friday, and 11 a.m. to 8 p.m. on Saturday and Sunday.  Consumers can also call the Commission's consumer assistance help line at 1.800.342.3377 from 8:30 a.m. to 4:00 p.m., Monday through Friday.

For a copy of the PSC press release,  click here.